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It's important to always notify Council of a new mailing address, as Council may only act as instructed regarding the address for service of rates, instalment and reminder notices, as well as any other written Council correspondence. It is crucial to inform Council in writing of any such changes and you can easily submit the Change of Address form online here: Online Services

Create an account

By creating an account, you are agreeing to receive your rates, instalment and reminder notices digitally to the registered email address you provide. Council must maintain a record of the current mailing address for all other written Council correspondence that must be posted.

When you create an account, you will:

receive an email when a new notice is available to view
be able to add more properties, update your profile, and add an extra email
see your notices at any time.

Click on the Create Your Account button, then follow the prompts to set up your account. You will then be able to log in to the portal at any time to view your notices.

If you have any questions, email council@cbcity.nsw.gov.au

Are you a managing agent and want to register for digital delivery?

To allow Council to issue rates, instalment and reminder notices in bulk digitally, registration with a unique Agent ID, that is coded by Council with your specific Agency Name and your specific C/- (care of) mailing address, is required. This code will be used by Council to manage the bulk digital delivery of all rates, instalment and reminder notices to the registered email address.

Please contact Council by email at council@cbcity.nsw.gov.au to receive your unique Agent ID before proceeding with registration.

Once you have received the information from Council, click on the Managing Agents Account button and follow the prompts to set up your account.

It is important to always promptly notify Council of any changes to your managed properties both for commencement and termination to ensure accurate delivery of the notices; as the Agent ID code must be updated by Council for each of the properties that are being added or removed from your management.